Cancellation policy

Last updated: 4 October 2026

Each session is time I set aside just for you. This policy explains what happens if you need to cancel or rearrange, if you're running late, or if something goes wrong on the day. It covers counselling sessions and Mental Health MOTs. It forms part of the counselling agreement we'll go through in our first session.

Your free 20-minute first chat is never charged for. If you need to cancel or move it, just let me know.

Cancelling or rearranging a session

If you need to cancel or move a session, please email me at hello@oliveblossomcounselling.com at least 48 hours before it's due to start.

• 48 hours' notice or more: there's no charge, and I'll offer you another time if you'd like one.
• Less than 48 hours' notice: the full fee is charged (£60 for a counselling session, £90 for a Mental Health MOT). This applies whether you cancel or ask to move the session.

Missed sessions

If you miss a session without letting me know, the full fee is charged (£60 for a counselling session, £90 for a Mental Health MOT).

If you're running late

Sessions start and end at the agreed time. If you're running late, please email me so I know you're still coming. I'll keep the time for you and we'll use what's left, but the session will still end at the usual time and the full fee applies.

If you haven't joined our video call, or answered when I call you for a telephone session, within 15 minutes of the start time and I haven't heard from you, I'll treat it as a missed session.

If the connection fails

If our video call fails because of a problem on my side, I'll try to reconnect and, if you're happy to, we'll carry on by phone. If we can't continue, I'll offer you another session to make up the lost time, at no charge.

If the problem is on your side, I'll try to reach you by phone. If the session can't go ahead, I'll be fair and take into account what happened.

If I need to cancel

Occasionally I may need to cancel, for example if I'm unwell. If that happens, I'll let you know as soon as I can. There's no charge, and I'll offer you another time as soon as possible.

Ending a session early

To keep our sessions safe and useful, I may end a session early if you seem to be under the influence of alcohol or drugs, or if you behave in a way that is threatening or abusive. If this happens, the session fee still applies.

Exceptional circumstances

I know that genuine emergencies happen. If something serious and unexpected stops you from attending, please tell me. In exceptional circumstances, I may decide not to charge.

Questions

If anything in this policy is unclear, please ask me before we start, or at any time, at hello@oliveblossomcounselling.com.